Privacy Policy
Last updated: 15 October 2026
Identity and Role of the Data Controller
stagevoxel acts as the data controller for the personal data processed through this website. We are a company based in the United Kingdom and operate a commercial platform focused on professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. For any data protection enquiries please contact us at [email protected] or by telephone on +44 (0)1483 234344.
Scope of This Notice
This privacy notice applies to all visitors and users of the website who are located in the United Kingdom. It explains how we collect, use, store and share personal data when you browse our pages, submit enquiries through the contact form, or otherwise interact with our services. The notice does not cover third-party websites linked from our pages.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete the contact form or correspond with us. This includes your name, email address, telephone number and any message content you provide. We may also receive technical data such as IP address, browser type, device identifiers and usage information automatically collected through server logs and cookies. No data is purchased from external brokers.
Purposes of Processing and Legal Bases
We process personal data for the following purposes. Responding to contact form submissions relies on legitimate interests in providing customer service. Maintaining website security and preventing fraud is based on legitimate interests. Compliance with legal obligations such as record keeping uses the legal basis of legal obligation. Where you have given clear consent for marketing communications, that consent forms the legal basis. Each purpose is assessed to ensure the processing is necessary and proportionate.
Requirement to Provide Data
Supplying your contact details through the form is voluntary. If you choose not to provide the requested information we may be unable to respond to your enquiry. Certain technical data is collected automatically and you cannot prevent its collection without disabling essential site functions.
Cookies and Similar Technologies
We use cookies and similar technologies to ensure the site functions correctly, to remember your preferences and to understand how visitors use the site. Full details are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner. You can manage your preferences at any time through the banner or your browser settings.
Processors, Recipients and Disclosures
We engage carefully selected service providers who act as processors to host our website, manage email delivery and provide analytics. These processors are bound by contracts that require them to protect personal data and to process it only on our instructions. We may also disclose data where required by law, regulation or court order, or to protect our rights and the safety of others.
International Transfers
Some of our processors are located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision we rely on appropriate safeguards such as the UK International Data Transfer Agreement or binding corporate rules to ensure an equivalent level of protection.
Retention Periods
Contact form data is retained for twelve months after the last correspondence unless a longer period is required to resolve a specific issue. Server logs are kept for a maximum of ninety days. Data retained to meet legal obligations is kept for the periods prescribed by law. We review stored data regularly and delete it when it is no longer needed.
Security and Data Minimisation
We apply technical and organisational measures appropriate to the risks involved, including encryption in transit, access controls and regular security testing. We collect only the personal data that is necessary for the stated purposes and do not retain it for longer than required.
Your Data Subject Rights
Under UK GDPR and the Data Protection Act you have the right to access your personal data, to request rectification or erasure, to restrict or object to processing, and to request data portability where applicable. You may exercise these rights by contacting us at [email protected]. We will respond within one month, or inform you if an extension is necessary.
Withdrawing Consent and Objecting to Marketing
Where processing is based on consent you may withdraw that consent at any time by contacting us. You also have the right to object to direct marketing at any time and we will cease such processing without undue delay.
Right to Complain
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using the contact details published on their website.
Children and Age Restrictions
Our services are intended for professional users in the broadcasting and media industry. We do not knowingly collect personal data from children under the age of eighteen. If we become aware that data from a child has been collected we will delete it promptly.
Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are used only to improve site performance and are not applied to individuals in a way that affects their rights.
Changes to This Policy
We may update this privacy notice from time to time to reflect changes in law or our practices. The current version will always be posted on this page with the date of the most recent revision. Continued use of the site after an update constitutes acceptance of the revised notice.